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Customer Service

Customer Service

The Merchant of Prato Inc. is an official distributor for J. Seignolles. All products sold are NEW and directly imported from the J. Seignolles in Limoges, France. 

We bring you just a selection of J. Seignolles dinnerware patterns. If you do not see the J. Seignolles dinnerware pattern that you are looking for, please contact us. We can provide you the latest pricing on your desired pattern from the J. Seignolles Porcelaines factory in Limoges, France. 

For the following patterns by J. Seignolles contact us for pricing: Acanthe, Alaska, Amalfi, factory.jpgAmbrose, Andhra, Azar, Balmoral, Bande au Marli, Barcelone, Beaugency, Beauregard, Beynac, Brantome, Cachemire, Chambord, Chantilly, Chevreuse, Chenonceau, Chicago, Cluny, Colisee, Contradiction, Country, Daphne, Darlings, Desir, Diplomate, Eclipse, Elysee, Equateur, Evry, Exotica, Giverny, Haryana, Iris, Kaktos, Madhya, Manoir, Mareuil, Massaba, Meribel, Meridien, Monceau, Montreuil, Montreux, Montrollet, Montsegur, Mysore, Nadia Canzian, Nouans, Olympe, Passy, Prelude, Primavera, Provence, Rambouillet, Rimini, Rochebrune, Ronsard, Sahara, Sana, Saumur, Senlis, Tamilnad, Thior, Trianon, Trocadero, Turenne, Usse, Val d Isere, Val Thorens, Valencay, Vaux, Verone, Vesuve, Victoria, Windsor and many more. 

Ordering Information:
All items are made to order at the J. Seignolles factory in France. Therefore, allow 6-8 weeks delivery for all items. You may order through our Web site using our Secure Ordering System. You may also order by calling us Toll Free: 866-813-1879 between 9-6pm EST. We accept VISA, MasterCard, American Express and Discover. 

Shipping Information:
Merchant of Prato, Inc. will ship your order as soon as your item arrives from France. All merchandise is shipped USPS Priority Mail with delivery confirmation; so someone may need to sign for your order when it arrives. We strongly suggest that you ship to your place of business, since normally no one will be home at your home address during the day to sign for your package. 


Satisfaction Guaranteed:
Merchant of Prato, Inc. offers a 30 day satisfaction guarantee. You may return, within 30 days of delivery, any item that you purchased. A full refund of the purchase price (minus shipping and handling charges, unless the return is a result of our error) will be issued upon our receipt of your returned merchandise. 

Return Policy:
The customer will incur all shipping and insurance costs to and from Merchant of Prato, Inc, so be sure that you are confident about your purchase. These costs are non-recoverable. 

If you need to return an item after your receive it, you may return it for a full refund, less shipping. We encourage you not to use or alter the merchandise until you are 100% satisfied. Refunds not be issues for used or altered merchandise. To return your item:

1. Mail the item back to us. 
2. The merchandise must be insured for the purchase price.
3. The returned merchandise must be in its original condition.

You will receive the return policy in writing with your order. Your credit card will be credited within 72 hours of receiving the returned merchandise 

Errors and Omissions Policy
Merchant of Prato, Inc. reserves the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction and verification. 

Contact Information 
Merchant of Prato, Inc.
PO Box 463
Buckeystown, MD 21717
Tel: 866.813.1879  

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Copyright 2017 Merchant of Prato/ J. Seignolles. All Rights Reserved.
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